Tax-Free Information
免税販売について
The Tax-Free Shopping System has changed to the "Refund Method"
From purchases made on or after November 1, 2026, the new tax-free system applies.
| Until October 2026 | From November 2026 | |
|---|---|---|
| When purchasing | Tax-free purchases | Purchase including consumption tax (Register your refund details online via the QR code at our shop) |
| When departing | Customs inspection after clearing security (Restricted area) |
Customs inspection before clearing security (General access area) * Depart within 90 days of the date of purchase |
| Refunds | ― | Refund processed after customs inspection |
Procedure flow (from November 2026)
1. When purchasing
Present your passport at our shop and purchase the items including consumption tax.
Scan the QR code at our shop and register your refund details on the J-TaxRefund website.
2. When departing
Within 90 days of the date of purchase, complete the customs inspection at the terminal for tax-free procedures before checking your luggage at the airline counter.
3. After customs inspection
After the customs inspection is confirmed, the consumption tax is refunded automatically by J-TaxRefund to the refund method you registered.
* At Narita, Haneda, Kansai, Chubu, New Chitose, Fukuoka and Naha airports, you can complete the process using Visit Japan Web (VJW) instead of the terminal.
Registering with VJW before or after entering Japan makes the procedures smoother.
Satindoll has shops in Tokyo at which the foreign customers can buy
Rolex and many other brands watches Tax-free.
Now we are offering items at the SPECIAL PRICES,
lower than the indicated bargain prices.
We are looking forward to serving you.
Your passport is required for Tax-free shopping.
We ask you to show us it while shopping.
Rolex and many other brands watches Tax-free.
Now we are offering items at the SPECIAL PRICES,
lower than the indicated bargain prices.
We are looking forward to serving you.
Your passport is required for Tax-free shopping.
We ask you to show us it while shopping.
Conditions for tax free purchase
Must be a foreign tourist with passport.
Foreigners working in Japan or those who have resided in Japan for
over 6 months do not qualify as non-residents.
Foreigners working in Japan or those who have resided in Japan for
over 6 months do not qualify as non-residents.
Japanese nationals who have lived outside Japan continuously for 2 years or more are also eligible.
The Individual Number Card (My Number Card) is also accepted as a verification document.
The Individual Number Card (My Number Card) is also accepted as a verification document.
Applicable to purchases of 5,000 yen or more (excluding tax).
About the Tax-free Program (Refund Method)
Items are sold at prices including consumption tax.
The consumption tax will be refunded after the customs inspection at the time of departure.
The consumption tax will be refunded after the customs inspection at the time of departure.
For tax-free shopping, you must present your passport.
After purchase, please scan the QR code displayed at our shop and register
your refund details on the refund procedure website (J-TaxRefund).
After purchase, please scan the QR code displayed at our shop and register
your refund details on the refund procedure website (J-TaxRefund).
You must depart Japan within 90 days of the date of purchase
and have the purchased goods inspected by customs at the airport (or seaport) of departure.
Complete the customs inspection at the terminal for tax-free procedures
before checking your luggage at the airline counter.
Please arrive at the airport (or seaport) early.
If you transfer from a domestic flight to an international flight, complete the procedures at the outbound airport.
Please arrive at the airport (or seaport) early.
If you transfer from a domestic flight to an international flight, complete the procedures at the outbound airport.
Refunds are processed digitally and automatically by J-TaxRefund,
a tax-free service provided by J&J TaxFree.
Refund methods : Credit card, QR code payment, Bank transfer
Refund currency : Japanese yen or the major currency of your country / region
Tax-free sales handling fees, etc. will be deducted from the refund amount.
For questions about refund methods, currency, fees, etc., please contact the J-TaxRefund support desk (available 24 hours a day, 365 days a year by phone, e-mail and chat). Contact details are provided on the refund procedure website.
Refund methods : Credit card, QR code payment, Bank transfer
Refund currency : Japanese yen or the major currency of your country / region
Tax-free sales handling fees, etc. will be deducted from the refund amount.
For questions about refund methods, currency, fees, etc., please contact the J-TaxRefund support desk (available 24 hours a day, 365 days a year by phone, e-mail and chat). Contact details are provided on the refund procedure website.
Caution : Customs inspections are conducted per purchase transaction (receipt).
If you are not in possession of even one item included in a receipt, none of the items on that receipt will be eligible for a refund.
If you are not in possession of even one item included in a receipt, none of the items on that receipt will be eligible for a refund.
About the Tax-free items
You must take the tax-free goods out of Japan by yourself.
Do not use or consume them in Japan.
Do not use or consume them in Japan.
The items you purchase are limited to quantities that you can personally carry
and take out of Japan upon departure.
Please make sure you can present your purchased items at customs.
Please make sure you can present your purchased items at customs.
Tax-free procedures will be processed at the shop where you purchase
the goods and cannot be processed together
with goods purchased in other shops.
the goods and cannot be processed together
with goods purchased in other shops.
Tax-free procedures will be processed on the day you purchase the goods.
Completing the tax-free procedure for goods purchased on a different day
is not possible.
Completing the tax-free procedure for goods purchased on a different day
is not possible.
The shop will take a copy of your passport for spending of over 1,000,000 JPY.
For items of 1,000,000 JPY or more per unit (excluding tax), the serial number, etc. will be recorded.
Customs may ask you to present the certificate of authenticity or warranty together with the item. Please keep them with you when you depart.
Customs may ask you to present the certificate of authenticity or warranty together with the item. Please keep them with you when you depart.
You cannot receive a tax refund if…
you work in Japan, or your stay has exceeded 6 months.
your spending is not within the range of the applicable amount.
you do not depart Japan within 90 days of the date of purchase.
you check in your luggage before completing the customs inspection.
you are not in possession of all the items on the receipt at customs (e.g. used, consumed or given away in Japan).
If you do not take goods that have been cleared by customs out of Japan,
the amount equivalent to the exempted consumption tax will be collected,
and you will be subject to a penalty.
Contact us
We accept an inquiry sent from an E-mail only.
Please inquire from the linked form as below.
Sorry we donʼt respond to an inquiry on the phone.
Please inquire from the linked form as below.
Sorry we donʼt respond to an inquiry on the phone.
International Order
We have partnered with FROM JAPAN to offer international shipping to customers abroad.
【FROM JAPAN】 is a proxy service that places your order on your behalf, and ships it to your door.
【FROM JAPAN】 is a proxy service that places your order on your behalf, and ships it to your door.
For the product you want to purchase, click on the FROM JAPAN banner. You will then
go to the FROM JAPAN website.
go to the FROM JAPAN website.
FROM JAPAN banner is at the bottom of the
product page.
product page.
Purchasing instructions for FROM JAPAN will be displayed.
Follow the instructions and execute the purchasing request（ FROM JAPAN ordering procedure）
Follow the instructions and execute the purchasing request（ FROM JAPAN ordering procedure）
For inquiries about FROM JAPAN, contact the FROM JAPAN customer support.
Contact us
https://www.fromjapan.co.jp/en/member/question
FROM JAPAN「Q&A」
https://www.fromjapan.co.jp/en/qanda/#qacid_2
FROM JAPAN「HELP」
https://www.fromjapan.co.jp/en/help/top
FROM JAPAN「Usage Guide」
https://www.fromjapan.co.jp/en/title/service#shopping